Last updated 9th August 2021
Our contact details : Contact Us
The type of personal information we collect
We currently collect and process the following information when provided to us by you:
- Name, email address and phone number
How we get the personal information and why we have it
The personal information we process is provided to us directly by you for one of the following reasons:
- You have contacted us about an issue and provided your details
- You have voluntarily subscribed to a mail list
We use the information that you have given us in order to respond to enquiries you raise or provide you with the communications you have requested..
We may share this information with third party applications that we use to support our services such as Freshdesk and Mailchimp.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at Contact Us
How we store your personal information
Your information is securely stored in our third party app providers FreshDesk and MailChimp
We keep your contact details to maintain the communication you have requested. We will dispose of your information if requested via Contact Us.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Contact Us if you wish to make a request.
For services hosted via our subdomain and/or partner websites, please see their respective privacy policies here:
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Contact Us.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
14a Grange Park